# IT TEAM d.o.o. — full company profile

> IT TEAM d.o.o. is a Slovenian IT company founded in 2006 and headquartered in Maribor (Tržaška cesta 65, 2000 Maribor, VAT SI33519439). It works as an outsourced IT department for mid-size and large companies: IT maintenance and infrastructure, cybersecurity with its own 24/7 Security Operations Center (SOC) and Network Operations Center (NOC), custom software development and telecommunications solutions. Its team of more than 50 experts holds ISO 9001, ISO 27001 and ISO 22301 certificates and serves more than 750 clients in Slovenia, Central Europe, the Balkans and West Africa.

Brand names: IT TEAM (company), Imprion (POS and hospitality), ConnectiCOM (telecommunications), FabriqAI (AI for manufacturing). Group companies: OVIS d.o.o. (Croatia, since 2012) and Birokoda (since 2025). Contact: +386 2 251 3444, info@it-team.global. The site is published in Slovenian (default, no URL prefix), English (/en), Croatian (/hr), German (/de), French (/fr) and Italian (/it).

## Company facts

- Legal name: IT TEAM d.o.o.
- Founded: 2006, Maribor, Slovenia
- Team: more than 50 experts
- Headquarters: Tržaška cesta 65, 2000 Maribor, Slovenija
- VAT ID: SI33519439
- Activities: IT maintenance and infrastructure, cybersecurity (24/7 SOC and NOC, Red and Blue team, NIS2), software development, telecommunications solutions, IaaS and SaaS cloud
- Certificates: ISO 9001 (quality), ISO 27001 (information security), ISO 22301 (business continuity); Sophos Gold Partner; Microsoft SPLA partner
- Group companies: OVIS d.o.o., Croatia (founded 2012, telecom solutions development); Birokoda (since 2025, clients joined the Imprion ecosystem)
- Brands: Imprion (POS and hospitality solutions), ConnectiCOM (telecommunications solutions), FabriqAI (artificial intelligence for manufacturing)
- Markets: Slovenia, Croatia, Austria, Italy, Germany, Bosnia and Herzegovina, Serbia, Hungary, Poland, Romania; Sierra Leone, Liberia, Gambia, Guinea-Bissau, Ivory Coast, Republic of the Congo, Ethiopia
- Support: 24 hours a day, 7 days a week
- Contact: +386 2 251 3444 · info@it-team.global

## What we do

- IT maintenance and infrastructure: Outsourced IT department for mid-size and large companies: networks, servers, data centre, cloud and 24/7 support.
- Cybersecurity: Our own 24/7 SOC and NOC, Blue and Red team, penetration testing, NIS2 and ISO 27001 compliance.
- Software development: In-house development team since 2019: web and mobile apps, LoRa IoT platforms, OTT and hospitality systems.
- Telecommunications: ConnectiCOM: GPON core networks, Telecom Management Software and OTT for telecoms in Europe and Africa.
- Hospitality solutions: Imprion: our own POS, hotel system, digital signage and time tracking for restaurants and hotels.
- AI for manufacturing: FabriqAI connects production, stock and operations and uses AI to spot deviations before they cause downtime.

## Company timeline

### 2006–2010: Foundations

Networks, IP telephony and the first security teams. The first major maintenance contracts already reach beyond Slovenia.

- 2006: Company established
- 2006: Infrastructure solutions - networks
- 2006: Took over maintenance for Rutar and S. Oliver
- 2006: Partnership with Imagine company to provide systemic support to their clients
- 2007: IP telephony
- 2008: Cybersecurity - Blue team
- 2010: Cybersecurity - Red team
- 2010: Took over the entire IT department of Meltal in Slovenia, Bosnia and Herzegovina, Serbia, and Poland
- 2010: Signed a maintenance contract with Zlatarna Celje for the entire Balkan region

### 2012–2015: Telecommunications

Ovis in Croatia starts the telecom branch. Our own Telecom Management Software leads to K3 Telekom, Liberia and Mauritius.

- 2012: Establishment of the company Ovis in Croatia - for the development of telecom solutions
- 2013: Developed Telecom Management Software
- 2013: Technology partner for K3 Telekom
- 2013: Development of the IIPortal web portal - a web portal for real estate owners in collaboration with Imagine
- 2015: Setup of K3 Telekom in Liberia
- 2015: Technology partner and consultant for Emtel Mauritius
- 2015: Moved to new, larger premises

### 2017–2019: Cloud and in-house development

We become an IaaS and SaaS provider, earn ethical hacking certificates and set up a development department that builds our own OTT and hospitality systems.

- 2017: Certified Hacker certificate
- 2017: Took over maintenance for Miele Slovenia
- 2017: Microsoft SPLA partner
- 2017: Became an IaaS and SaaS provider
- 2018: Master Certified Hacker certificate
- 2019: Setup of a telecommunications company in Sierra Leone
- 2019: Establishment of a development department
- 2019: Developed our own OTT system
- 2019: Developed our own hospitality system
- 2019: Technology partner of Telecel Telekom globally

### 2021–2026: Ecosystem, certificates and AI

Imprion POS, our own SOC and NOC, the acquisition of Birokoda, the full set of three key ISO certificates, and the new FabriqAI vertical with AI connected to business systems.

- 2021: Took over maintenance for Miele Croatia
- 2022: Technology partner of Magic Telekom
- 2022: Technology partner of Infrastruktura Telekom
- 2022: Developed several crypto solutions
- 2022: Obtained ISO 9001 and 27001 certificates
- 2023: Technology partner of Fiberone
- 2023: Technology partner of Zoodlabs
- 2023: Sophos silver partner status
- 2024: Developed software for managing optical infrastructure
- 2024: Developed a beverage distribution system for a partner in Ethiopia
- 2024: Developed an IoT platform and implemented the entire IoT system on LoRa technology in Sierra Leone
- 2024: Developed our own POS solution for the hospitality industry under the brand name Imprion and opened the Slovenian market
- 2024: Established our own Security Operations Center (SOC) and Network Operations Center (NOC)
- 2024: Became a technology partner of Telemach for the implementation of SD-WAN solutions and firewalls for their clients
- 2024: Established a GPON core network and a Telecom Management system for the Netvis telecom in Croatia
- 2024: Widevine certification (DRM)
- 2024: Establishment of a marketing department
- 2024: Establishment of a design department
- 2025: Opened the Croatian market for Imprion POS products
- 2025: Acquired the company Birokoda and included their clients into the Imprion ecosystem
- 2025: Setup the core network for one of the most modern data centers in Germany - Sonextis company
- 2025: Sophos gold partner status
- 2025: Renewal of ISO 9001 and ISO 27001 certificates
- 2025: Acquisition of the ISO 22301 certificate: among the few companies in Slovenia with the complete set of three key certificates
- 2026: Launched FabriqAI, a new vertical for digitising and automating manufacturing processes
- 2026: Among the first companies in Slovenia to connect AI to its own product, Imprion POS, via MCP, and new AI services for connecting business systems
- 2026: Start of the FTTH project in Abidjan, Ivory Coast: 35,000 homes in the first phase
- 2026: Complete IT infrastructure for Hotel Ptuj (with Inovis), secure industrial network for the Kočevje Solar Park, smart hospitality for Glamping Oaza
- 2026: Exchange to Microsoft 365 migration for the Onko-Medeor Institute in Germany, remotely with partner Sonextis
- 2026: Patch management on more than 1,000 devices
- 2026: Security awareness workshops for employees at Preskok and Nioma
- 2026: New IT TEAM visual identity
- 2026: ConnectiCom at IBC 2026 in Amsterdam with partner Infrastruktura, Imprion POS at GastExpo

## AI service (https://it-team.global/en/ai)

IT TEAM brings artificial intelligence into a company's working processes without replacing existing systems: it connects AI to ERP, CRM, documents, finance, production and e-mail, so answers come from the company's own data with the source cited and every access logged. Three ways to start: connecting (systems and AI), development (assistants, AI agents, portals and internal tools, or taking over and publishing a solution the customer built) and infrastructure (separate test and production environments, one secured entry point, penetration tests before go-live, 24/7 monitoring by IT TEAM's SOC and NOC, monthly report). Hosting at IT TEAM, on the customer's infrastructure or hybrid (sensitive data processed locally). Delivery in eight steps from assessment to operation; quality is measured on a test set of 50 to 200 cases with a minimum accuracy before use; agents get minimum permissions per tool, written limits, human approval before actions with external effect and protection against prompt injection. Connections are built on MCP (Model Context Protocol). Scope and price follow an assessment; payment per completed step, no advance. IT TEAM's own products Imprion, FabriqAI and ConnectiCom are built with the same approach. Case studies: Naturalica Foods, Meltal, Hotel Maribor and Galerija Gosposka.

Three service pages describe the ways to start:
- Connecting AI to your systems (https://it-team.global/en/ai/connecting-ai-to-your-systems, Slovenian https://it-team.global/ai/povezovanje-sistemov): review of processes and data sources, connections to ERP, CRM, documents, e-mail and databases on the open MCP protocol (also used by Imprion and FabriqAI), role-based permissions so the AI never sees more than the asking user, answers with the source cited, every access logged, one entry point (browser, Teams or an existing tool). Four steps: assessment and choice of use cases, connections and permissions, test on 50 to 200 real questions, roll-out and extension. No system is replaced.
- AI applications and agents (https://it-team.global/en/ai/ai-applications-and-agents, Slovenian https://it-team.global/ai/razvoj-aplikacij-in-agentov): assistants over the company's data, AI agents for repetitive work, portals and internal tools, take-over and publication of solutions the customer built; agents get minimum permissions per tool, written limits, human approval before actions with an external effect and protection against prompt injection; quality measured on 50 to 200 real cases with a minimum accuracy before use. Steps: design, prototype in a test environment within a few weeks, measurement and security review, publication and maintenance.
- AI infrastructure and hosting (https://it-team.global/en/ai/ai-infrastructure-and-hosting, Slovenian https://it-team.global/ai/infrastruktura-in-gostovanje): separate test and production environments, one secured entry point with multi-factor login and access log, penetration tests by IT TEAM's Red team before go-live, 24/7 monitoring by IT TEAM's SOC and NOC, controlled updates and a monthly report; hosting at IT TEAM in its cloud, on the customer's infrastructure or hybrid with sensitive data processed locally; built to ISO 27001, which IT TEAM holds. Works for companies without an IT team.
Scope and price follow an assessment; payment per completed step, no advance.

## Certificates

- ISO 9001 (quality management), ISO 27001 (information security) and ISO 22301 (business continuity), issued by SIQ; ISO 9001 and 27001 renewed in 2025, ISO 22301 obtained in 2025.
- Certified Hacker (2017) and Master Certified Hacker (2018) credentials in the security team; Sophos Gold Partner (2025); Microsoft SPLA partner (2017).

## Contact

- Address: Tržaška cesta 65, 2000 Maribor, Slovenia
- Phone: +386 2 251 3444
- E-mail: info@it-team.global
- Web: https://it-team.global (Slovenian), https://it-team.global/en (English)
- LinkedIn: https://si.linkedin.com/company/it-team-doo