Contact us
Call us on +386 2 251 3444 or write to info@it-team.global. Our head office is at Tržaška cesta 65 in Maribor, Slovenia; Croatian clients are served by our sister company OVIS in Čakovec. We answer inquiries within one working day. Contract clients have technical support 24 hours a day, 7 days a week; a security incident can be reported at any time, even if you are not yet a client.
Contact details
- Phone
- +386 2 251 3444
- info@it-team.global
- Support for contract clients
- 24/7, on the same phone number
- VAT ID
- SI33519439
- linkedin.com/company/it-team-doo
Who to contact
Service inquiry
Service inquiry
IT maintenance, cybersecurity, development or telecommunications: fill in the form or write to info@it-team.global. We answer within one working day.
Technical support
Technical support
Contract clients call +386 2 251 3444 at any time, 24/7. Response time 2, 4 or 8 hours by contract; urgent matters go to the on-call engineer.
Report a security incident
Report a security incident
Suspected intrusion, ransomware or data leak: call immediately, even if you are not our client. Our SOC runs 24/7 and helps with the first response.
Partnerships and media
Partnerships and media
Technology partnerships, suppliers, press questions and careers: write to info@it-team.global with the topic in the subject line.
What happens after your inquiry
- 01
Reply within one working day
An engineer from the relevant field gets in touch, not a sales call centre, and arranges a conversation.
- 02
A conversation about your situation
Half an hour by video or on site: what you have, what bothers you, what must work. No obligation.
- 03
Proposal and quote within a week
A written proposal with scope, response times and price; for larger projects an assessment or pilot first.
- 04
Start
Contract signature, a named account manager on our side and a phased takeover with no interruption to your work.
Frequently asked questions
Where are you and where do you work?
Head office in Maribor, Slovenia, sister company OVIS in Čakovec, Croatia. We work for clients in Slovenia, Austria, Italy, Germany, Croatia, Bosnia and Herzegovina, Serbia, Hungary, Poland, Romania and West Africa; on site wherever the client is.
In which languages can we communicate?
In Slovenian, English and Croatian.
How quickly do you answer an inquiry?
An engineer replies within one working day and you have a written proposal within a week. Contract clients have a response time of 2, 4 or 8 hours by contract.
How do I report a security incident if I am not your client?
Call +386 2 251 3444. The SOC runs 24/7; we agree on an emergency response, containment and forensic review, and sort out the contract afterwards.
What should I prepare for the first conversation?
Nothing special: the number of users and locations, what you use today and what bothers you most. We do the equipment inventory.